Hello community, I would like to clarify a common theme I am noticing when people are attempting to report 'broken codes', 'broken links', etc. It usually always begins with this sentence.... "link XYZ didn't work for me". There is a massive difference between links simply not working, and links you have already redeemed. If you click on a link, and you receive this pop-up: It DOES NOT mean the link doesn't work. The link does work - you just aren't eligible to redeem it, likely because you already have, or it has expired. We cannot do anything about this. Please do not contact us for support over this issue. If you click on a link, and you receive this pop-up: https://i.ibb.co/5s5Y5gB/Capture.png Just try to redeem the code a little bit later. We can only redeem so many codes before reaching the limit. This will reset, just be patient. If you click on a link, and receive this: https://i.ibb.co/sFbp2gt/frontpage.png BROKEN LINK! The link is having issues redirecting you back to the game to redeem the prize. THIS is something we CAN fix. If this happens to you, please reach out via [email protected] or by sending us a message on Facebook. This usually happens when someone is redeeming via mobile. If you click on a link, and receive this: https://i.ibb.co/3m2ww8H/pagedown.png BROKEN LINK OR WEBSITE IS DOWN! The link either needs to be fixed, or we are experiencing issues with the website. Again, this is something you can reach out to us for help with. See above for the contact info. Thanks for reading, and thanks for being the best part of DDPCshares :) ~ Kitty Kat aka Kit Kat :lol:

If you need to contact DDC, it's best to include every piece of information in your first point of contact (opening the ticket) so they can begin to amend your issue right away. They don't want to spend a lot of time with the back and forth of gathering info - much like us here at DDPCshares when we are trying to help you. So, I thought it might be a good idea to create a template, or checklist rather, of info needed when contacting DDC. First, you will want to click this link to begin opening your ticket: https://support.doubledowncasino.com/hc/en-us/requests/new (it is always located at the very top of our website as well!) The options for opening a ticket are: - Say Hello! (if you would like to chat with DDC about their services and products) - Technical Issue - Purchase Issue - Submit Feedback (if you have your own ideas or suggestions for their services and products) - Issue with a promotion - Emails (having issues with receiving emails or still receiving them after opting out) I will walk you through creating a ticket for Technical Issues, Purchase Issues, and Issue with a promotion. Once you have selected your reason for contact, fill in the form until you get to the (Description*) box. This is where you will explain what your issue is, and it is very important not to leave anything out. Take note of what my checklist is asking for and gather the info. Then, copy and paste my checklist into the description box and fill it out there. You can copy the whole thing or just choose what you think is most relevant to your issue. TECHNICAL ISSUE Explanation of problem: Duration of problem: The device I am using (iPhone, Android, computer, etc): Software/Operating Version: Yes, I have cleared my cache and cookies. PURCHASE ISSUE Explanation of problem: Purchase made: Date of purchase or attempt to purchase: Receipt details: Error messages: ISSUE WITH A PROMOTION (confirm if you've already redeemed) Error received: Manual code: I was supposed to receive: The device I am using (iPhone, Android, computer, etc): Be sure to include screenshots and images in your ticket as well. They will help get your problem addressed sooner. If you don't know how to take a screenshot, here is DDC's walkthrough: https://support.doubledowncasino.com/hc/en-us/articles/204748290-How-to-take-a-screenshot

DDPCShares is a secure haven for players like you, eliminating concerns about fake surveys, scams, and malicious malware from deceitful DoubleDown pages online. Here are essential guidelines to maintain our community as the ultimate fan site for the premier Facebook game app. Non-compliance will result in an immediate ban, no questions asked! No GIFs or Large Pictures, Please! Remember, we are not DoubleDown Casino. Reserve thanks for spins and coins on their pages only. Do not defame DoubleDown Casino, affiliates, DDPCshares, staff, or community members. Defamation includes statements that negatively portray individuals, businesses, products, groups, governments, religions, or nations. Maintain a Positive Environment! We have zero tolerance for complaints or code begging. Let's keep the community positive and peaceful. No Links to Other DoubleDown Fan Pages! Permission granted only after verification. Most other pages are phishing scams. Do not post links. Valid pages can PM for a potential link exchange. No Discussing Chip Purchases! Concerns about chip packages must be directed to DoubleDown's Support Team via https://doubledowncasino1.zendesk.com/hc/en-us/requests/new. Avoid discouraging others from participating in DoubleDown Casino's chip purchasing programs due to personal opinions. No Spamming! Repeated messages in forums or on our Facebook page may lead to a posting ban. No Multiple Accounts! If you forget your password, use the password link or contact support. Creating additional accounts after a ban will result in further measures. No Code Posting or Begging! We share codes; we don't create them. Send codes via email to [email protected] No code posting or begging on our page. If you use our findings (chips, free spins, etc) on your own website or Facebook page/group, PLEASE give us credit! Remember, our mission is to provide a safe environment to discuss all things DoubleDown Casino and share promotion codes without spam or scams. These rules are subject to change, so please review them periodically. By participating, you acknowledge and understand these guidelines. Note: DDPCshares is not endorsed or affiliated with DoubleDown Casino, Facebook application, DoubleDown LLC, IGT, or affiliates. We are the #1 Fan page created for fans, by players like you! Thank you for being the BEST part of DDPCShares!

Hello, everyone! I have noticed a few times that when people reach out to us for help, they really mean to reach out to Double Down Casino but feel like they don't receive a reply from them. Double Down Casino uses a ticket support system which actually goes beyond just simply sending them an email with a question and getting a reply. Let's take a little walkthrough together. Here is the support link: https://support.doubledowncasino.com/hc/en-us Here is what the homepage looks like. You will want to look at the top right hand where it says "Sign In" and "Submit a Request" Click "Sign In" and login with your Facebook OR by an email, however YOU play the game. It can be different for everyone. You will get to this page: https://i.ibb.co/FYd57q4/login.png Once you have logged in, click on "Submit a Request". https://i.ibb.co/HFdjcsM/submit.png The form will load to create the ticket. Pick the best topic that describes your issue. https://i.ibb.co/ysY0hB7/requestform.png If you need help figuring out what information to include, I have an article specifically dedicated to this issue: https://www.ddpcshares.com/ddpc_articles/36674/Support_Checklist Once you have submitted your ticket, you can see it under your 'activities'. https://i.ibb.co/c29Sgt0/activities.png The tickets you create with them will show up here. I have blanked out privacy information, but you will notice the status of your ticket here. This is where you check for replies from DDC, and if they were able to resolve your issue. Here is what an example looks like of a solved ticket and an open ticket (still waiting for a reply). https://i.ibb.co/FzYyCM9/tickets.png I hope this was able to help anyone struggling to get a reply back from DDC! As always, thanks for being the best part of DDPCshares! :P

Here's is where to find Double Down Casino: Facebook https://www.facebook.com/doubledowncasino Instagram https://www.instagram.com/doubledowncasino/ TikTok https://www.tiktok.com/@doubledowncasino Website https://www.doubledowncasino.com/ Contact Double Down Casino https://support.doubledowncasino.com/ As of July 15, 2024 Double Down Casino no longer uses their Twitter (X) account.