The Game Is Not Loading

FROM: DoubleDown Casino

The instructions below are specific to DDC online games (DoubleDown Casino on Facebook and For help with mobile app, read their troubleshooting steps for iOS, Android, and Kindle Fire below.

Restart your browser.
Sometimes, just stopping a process and starting it from scratch is all you need to do. It's especially helpful if the browser session has been going on for a while, or if you have a lot of tabs open at the same time.

Clear your browser cache. It's a common solution for problems on many websites. It almost always helps, and it never hurts, so give it a try! We've got instructions on how to clear the cache for most popular browsers.

Restart your computer. It's common to let your computer run for days or weeks at a time without ever turning it off and back on. Don't underestimate the value of this very basic troubleshooting step!
Try a different browser. There are many browsers to choose from, and they update on different schedules. If your favorite websites aren't running the way they normally do, try switching to another browser to see if there's a change.

Finally, check Facebook fan page for announcements. If the game is offline for maintenance at the time you are trying to play, that will be messaged on the Facebook wall.

When contacting DDC Customer Experience team to report loading issues, please be sure to include the following details:

Which browser(s) have you tried?
Were you playing on Facebook or
Have you seen an error message, and if so, what did it say?
Which of the above troubleshooting steps have you already tried? Did you see any improvement after any particular step?

Basic troubleshooting for DoubleDown Casino on your iPhone, iPad, or iPod Touch
If you are having trouble loading the DoubleDown Casino app on your iOS device, there are a few basic steps we recommend.

Note: DoubleDown Casino requires iOS 8 or above.

Close any apps currently running in the background.

When you tap the Home button or swipe on your device to return to your home screen, the app you are using doesn't close; it minimizes but remains running so that you can return to it quickly. That handy feature can result in too many apps running at the same time, which can ultimately slow your entire device down and prevent apps from launching.

If you are using an iPad, iPod Touch, or an iPhone 8 or earlier, double-tap your Home button, and you will see your open apps displayed as large tiles. Swipe each tile in an upward motion to close the corresponding app. When you have only your home screen remaining, all your background apps are closed.

If you are using an iPhone X or later, Apple has instructions on how to force-close apps on their support site.

Power the device off and back on.

Just like any computer, your iOS device needs to be restarted from time to time to clear the cobwebs. Press and hold the Power button, then slide to power off when prompted.

Check for software updates.

To check for an iOS update, launch the Settings app. In the left-hand menu, choose General, then Software Update. If there is an update available, it will prompt you to Download and Install.

Uninstall and reinstall the app.

If you're still having trouble after restarting your device, it may help to reset the app by reinstalling it. Press and hold the app icon until it wiggles, then tap the X symbol at the corner. After the uninstall process is complete, launch the Appstore app, and download DoubleDown Casino to your device.

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