Please be sure to manually close the DoubleDown casino app by double tapping your Home button. You will see all your open apps displayed as large tiles, find and swipe the DoubleDown casino app tile in an upward motion to those the app.
Once you have close the app then please update the DoubleDown app to the latest version as that should help with promo redemption issue.
After you update the app you should be able to redeem both email and facebook promos as normal. If after clicking on the link you are taken to a new page with the option tap to play please click on that tap to play link to open the DoubleDown Casino app and follow any prompts to complete the redemption process.
Also for your first promo redemption after updating you may not receive a confirmation message or you may receive the message that the promo has already been redeemed or is expired. You should then be able to click the same promo link again and receive the chips successfully.
https://doubledowncasino1.zendesk.com/h ... hips-on-If you are having trouble loading the DoubleDown Casino app on your iOS device, there are a few basic steps we recommend.
Basic troubleshooting for DoubleDown Casino on your iPhone, iPad, or iPod Touch
Note: DoubleDown Casino requires iOS 8 or above.
Close any apps currently running in the background.
When you tap the Home button or swipe on your device to return to your home screen, the app you are using doesn't close; it minimizes but remains running so that you can return to it quickly. That handy feature can result in too many apps running at the same time, which can ultimately slow your entire device down and prevent apps from launching.
If you are using an iPad, iPod Touch, or an iPhone 8 or earlier, double-tap your Home button, and you will see your open apps displayed as large tiles. Swipe each tile in an upward motion to close the corresponding app. When you have only your home screen remaining, all your background apps are closed.
If you are using an iPhone X or later, Apple has instructions on how to force-close apps on their support site.
Power the device off and back on.
Just like any computer, your iOS device needs to be restarted from time to time to clear the cobwebs. Press and hold the Power button, then slide to power off when prompted.
Check for software updates.
To check for an iOS update, launch the Settings app. In the left-hand menu, choose General, then Software Update. If there is an update available, it will prompt you to Download and Install.
Uninstall and reinstall the app.
If you're still having trouble after restarting your device, it may help to reset the app by reinstalling it. Press and hold the app icon until it wiggles, then tap the X symbol at the corner. After the uninstall process is complete, launch the Appstore app, and download DoubleDown Casino to your device.
https://doubledowncasino1.zendesk.com/h ... iPod-Touch
Be sure to: Clear Cache and Close all background apps, Check for updates for DoubleDown Casino and for Facebook.
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