DDPCShares is not endorsed or affiliated with the Double Down Facebook game, Double Down Interactive LLC, IGT or their affiliates.
Support Checklist
If you need to contact DDC, it's best to include every piece of information in your first point of contact (opening the ticket) so they can begin to amend your issue right away. They don't want to spend a lot of time with the back and forth of gathering info - much like us here at DDPCshares when we are trying to help you. So, I thought it might be a good idea to create a template, or checklist rather, of info needed when contacting DDC.
First, you will want to click this link to begin opening your ticket:
https://support.doubledowncasino.com/hc ... quests/new
(it is always located at the very top of our website as well!)
The options for opening a ticket are:
- Say Hello! (if you would like to chat with DDC about their services and products)
- Technical Issue
- Purchase Issue
- Submit Feedback (if you have your own ideas or suggestions for their services and products)
- Issue with a promotion
- Emails (having issues with receiving emails or still receiving them after opting out)
I will walk you through creating a ticket for Technical Issues, Purchase Issues, and Issue with a promotion.
Once you have selected your reason for contact, fill in the form until you get to the (Description*) box. This is where you will explain what your issue is, and it is very important not to leave anything out. Take note of what my checklist is asking for and gather the info. Then, copy and paste my checklist into the description box and fill it out there. You can copy the whole thing or just choose what you think is most relevant to your issue.
TECHNICAL ISSUE
Explanation of problem:
Duration of problem:
The device I am using (iPhone, Android, computer, etc):
Software/Operating Version:
Yes, I have cleared my cache and cookies.
PURCHASE ISSUE
Explanation of problem:
Purchase made:
Date of purchase or attempt to purchase:
Receipt details:
Error messages:
ISSUE WITH A PROMOTION (confirm if you've already redeemed)
Error received:
Manual code:
I was supposed to receive:
The device I am using (iPhone, Android, computer, etc):
Be sure to include screenshots and images in your ticket as well. They will help get your problem addressed sooner. If you don't know how to take a screenshot, here is DDC's walkthrough:
https://support.doubledowncasino.com/hc ... screenshot
Double Down Casino chips hold no real-world monetary value and cannot be traded for any tangible products or services
Additional Information
Thank you for choosing DDPCshares.com as your go to place for all things double down casino. To keep our environment positive,peaceful and friendly we have a few community guidelines we ask our community members to follow. Failure to adhere to these rules may get your posting privileges revoked both here and on our facebook page.
This site was created to develop a safe, scam free and positive environment where we can share all things double down casino. If you can not flourish in this type of environment maybe this place is not for you. We will not tolerate any slander or libel against Double Down Casino or their affiliates. You will be banned without notice.
DDPCshares.com Official Facebook Page:
https://www.facebook.com/DDPCsharesonline
We are not Double Down Casino:
https://www.ddpcshares.com/double_down_casino_helpful_information/10854/We_Are_DDPCShares!
DDPCshares.com Forums:
https://www.ddpcshares.com/forum/
Helpful information on Double Down Casino:
https://www.ddpcshares.com/double_down_casino_helpful_information
Community Guidelines:
https://www.ddpcshares.com/forum/viewtopic.php?f=5&t=237
Contact Double Down Casino directly:
https://www.ddpcshares.com/contact_double_down
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DDPCShares is not endorsed or affiliated with the Double Down Facebook game, Double Down Interactive LLC, IGT or their affiliates.
