How To Redeem on iphone and ipad

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Blondie
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Joined: Sun Oct 06, 2013 12:45 pm

How To Redeem on iphone and ipad

Post by Blondie » Mon Aug 27, 2018 7:30 pm

Please be sure to manually close the DoubleDown casino app by double tapping your Home button. You will see all your open apps displayed as large tiles, find and swipe the DoubleDown casino app tile in an upward motion to those the app.

Once you have close the app then please update the DoubleDown app to the latest version as that should help with this promo redemption issue.

After you update the app you should hopefully be able to redeem both email and facebook promos as normal. If after clicking on the link you are taken to a new page with the option tap to play please click on that tap to play link to open the DoubleDown Casino app and follow any prompts to complete the redemption process.

Also for your first promo redemption after updating you may not receive a confirmation message or you may receive the message that the promo has already been redeemed or is expired. You should then be able to click the same promo link again and receive the chips successfully.

https://doubledowncasino1.zendesk.com/h ... cial-Media

Doubledown Casino is actively investigating this issue to try to streamline the promo redemption process in a future update.

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