We can help with anything related to our website, but usually anything beyond that we cannot help you with.
So, I'll take you through a few examples of what we CAN'T help you with:
"All my chips are gone from my account."
We can't help with this. You'll need to reach out to DDC.
"I purchased chips but they aren't on my account."
We can't help with this. You'll need to reach out to DDC.
"I won _____ in a jackpot and didn't receive it."
We can't help with this. You'll need to reach out to DDC.
"I got a connection error while playing and don't have my chips."
We can't help with this. You'll need to reach out to DDC.
"I got a connection error and lost my free spins."
We can't help with this. You'll need to reach out to DDC.
"The link says expired or already redeemed."
We can't help with this. You might have already claimed it at some point, if not, reach out to DDC.
Here are some examples of what we can help with:
"Your website isn't loading for me."
We could possibly be having server issues. Reach out to us: [email protected] or on Facebook Messenger.
"When I click on a link, I get an error."
The link could possibly be broken, we can fix this. Reach out to us: [email protected] or on Facebook Messenger.
"I get a black screen while trying to play."
This is usually a cache issue - while it is outside of our control, I can help walk you through the steps needed to get it fixed. Just reach out via [email protected] or on Facebook Messenger.
HELPFUL RESOURCES
Open a ticket with DDC:
https://support.doubledowncasino.com/hc ... quests/new
Ticket Guide:
https://www.ddpcshares.com/ddpc_article ... ort_Ticket
Already redeemed links:
https://www.ddpcshares.com/ddpc_article ... emed_Links
Broken codes vs already redeemed links:
https://www.ddpcshares.com/ddpc_article ... emed_Codes
Thanks for being the best part of DDPCshares!
DDPCShares is not endorsed or affiliated with the Double Down Facebook game, Double Down Interactive LLC, IGT or their affiliates.
