First, you will want to click this link to begin opening your ticket:
https://support.doubledowncasino.com/hc ... quests/new
(it is always located at the very top of our website as well!)
The options for opening a ticket are:
- Say Hello! (if you would like to chat with DDC about their services and products)
- Technical Issue
- Purchase Issue
- Submit Feedback (if you have your own ideas or suggestions for their services and products)
- Issue with a promotion
- Emails (having issues with receiving emails or still receiving them after opting out)
I will walk you through creating a ticket for Technical Issues, Purchase Issues, and Issue with a promotion.
Once you have selected your reason for contact, fill in the form until you get to the (Description*) box. This is where you will explain what your issue is, and it is very important not to leave anything out. Take note of what my checklist is asking for and gather the info. Then, copy and paste my checklist into the description box and fill it out there. You can copy the whole thing or just choose what you think is most relevant to your issue.
TECHNICAL ISSUE
Explanation of problem:
Duration of problem:
The device I am using (iPhone, Android, computer, etc):
Software/Operating Version:
Yes, I have cleared my cache and cookies.
PURCHASE ISSUE
Explanation of problem:
Purchase made:
Date of purchase or attempt to purchase:
Receipt details:
Error messages:
ISSUE WITH A PROMOTION (confirm if you've already redeemed)
Error received:
Manual code:
I was supposed to receive:
The device I am using (iPhone, Android, computer, etc):
Be sure to include screenshots and images in your ticket as well. They will help get your problem addressed sooner. If you don't know how to take a screenshot, here is DDC's walkthrough:
https://support.doubledowncasino.com/hc ... screenshot
