chip total

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rita p.
Posts: 6
Joined: Sun May 12, 2013 12:19 pm

chip total

Post by rita p. » Sun May 12, 2013 12:24 pm

last night went to bed with over 3 million chips, this morning logged on got zero. what happened and how do i get them back ?

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Pink
Posts: 2099
Joined: Sat Jan 19, 2013 6:26 pm
Location: Eastern NC

Re: chip total

Post by Pink » Sun May 12, 2013 2:49 pm

rita p. wrote:last night went to bed with over 3 million chips, this morning logged on got zero. what happened and how do i get them back ?
You need to contact double down support by clicking the "NEED HELP" link on bottom right hand of game screen.

rita p.
Posts: 6
Joined: Sun May 12, 2013 12:19 pm

Re: chip total

Post by rita p. » Sun May 12, 2013 7:44 pm

they got back to me within 11/2 hrs. "...after a thorough review of your chip log,I see that you lost 6075 chips. " far cry from my 3 mil.

mskat
Posts: 4
Joined: Sun Apr 28, 2013 8:04 pm

Re: chip total

Post by mskat » Mon May 20, 2013 2:18 pm

i have 44 million missing and they replaced 5 milliion of them i am mad, just not sure what to do about it yet. we need to start a support group for people who have thier chips missing.

t.pepp
Posts: 1
Joined: Tue May 21, 2013 3:04 pm

Re: chip total

Post by t.pepp » Tue May 21, 2013 3:09 pm

I am having the same problem...its happened three days in a row...ugh, I'm so frustrated. They haven't given me any chips back though

Momma3
Posts: 1
Joined: Tue May 21, 2013 7:19 pm

Re: chip total

Post by Momma3 » Tue May 21, 2013 7:22 pm

Same thing happened to me today. So annoying, this isn't the first time chips have gone missing. Last time they refunded 160,000 of the 4 million. Aargh! Also I almost never get the daily bonus! :x

mskat
Posts: 4
Joined: Sun Apr 28, 2013 8:04 pm

Re: chip total

Post by mskat » Wed May 22, 2013 5:04 pm

THEY NEVER REPAY WHAT THEY TAKE FROM YOU,its alway an excuse, i have not got my 35 million back an i guess i wont but i send a report every day and every day they reply and close it, but i keep sending one, i figure give them some grieve back after what they put me thru, it sucks not to have any thing to play on knowing you had 44 million chips sitting there that they stole from you and wont give back

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